RDI Technologies

Replaced/Old/No Longer Relevant 0

Getting Started 30

• What is the Aperture ring and how do I use it?
• Do you have information to help me schedule my own shipping of my Iris M™ system? (Information for freight forwarders)
• Where can I find the details of my software licenses?
• On how many devices may I install the RDI Technologies™ Iris M™ software?
• RDI Technologies™ Acquisition Software vs. RDI Motion Amplification® Software vs. RDI Motion Explorer Software vs. RDI Motion Studio Software vs. Motion Monitor Software

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General 17

• How do I update or install the software for my Iris M™, Iris MX™, or Iris CM™ Client System?
• Licensing Errors
• I get an error from one of the Motion Amplification® software applications that the "License is Expired." Is there anything I can do?
• My RDI Technologies™ Software is misbehaving, displaying errors or closing unexpectedly is there anything I can do?
• My acquisition system (Surface Book computer) will not power on, is there anything I can do?

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Modal Amplified™ 5

• What kind of Modal Hammer can I purchase to work with Modal Amplified™?
• Do I need to do anything special to use my Modal Amplified™ System for the first time?
• What do I connect where when using Modal Amplified™?
• Why did my Modal Amplified™ system stop working
• How do I download the latest version of Modal Amplified™

New in Version 3.6 0

New in Version 3.5 4

• When using the "Calculated" distance feature within the Distance Pushpin tool, where should I measure from to get the best Calculated distance?
• Does adding "Noise Reduction" change my measured values?
• How do I select 24 hour time or change my Number formatting?
• Can I add, edit or sort columns in Motion Explorer?

New in Version 3.4 5

• Do you have information to help me schedule my own shipping of my Iris M™ Traveler system? (Information for freight forwarders)
• How should I measure distance when using the Zoom Lens?
• I just purchased the Traveler System or the Zoom Lens but cannot read the aperture or focal length numbers. What can I do?
• How do I add a custom lens to the drop down list?
• How to set the Acquisition unit to Tablet mode to enable touch.

New in Version 3.2 3

• How do I connect the Laser Tach to the Camera to take an "External Sync" recording?
• Do I need to do anything special to use my New Feature (Iris MX™, High Speed Plugin, Iris M™ Tachometer, Iris M Color Camera, Modal Amplified™, and Iris Explorer™ (Spot® Payload)) for the first time?
• How do I take the best recordings with the Iris M™ using the External Frame Sync feature?

New in Version 3.1 2

• Updating Iris CM™ Camera Firmware
• What are the hardware warranties for my Iris CM™ System and how do I make a warranty claim?

New in Version 3.0 8

• How many users will the software license support?
• What is the Motion Map and how do I use it?
• Can I add the Motion Map to older recordings?
• Can I capture, track and measure linear movement?
• How do I add the Motion Vector arrows to my ROIs?

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New in Version 2.5 6

• Can I make a measurement on a shaft or rotating component?
• Can a recording taken in a previous version of software be used to make a Shaft Measurement?
• How can I reduce the size of an MP4 export? (Video Format and Quality)
• Can I see the phase difference between two ROIs in a recording?
• Can I amplify multiple recordings at the same time?

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New in Version 2.4 4

• Do I need to do anything special to use my Iris MX™ camera for the first time?
• Do you have information to help me schedule my own shipping of my Iris MX™ system? (Information for freight forwarders)
• My Iris MX™ download is slow or generates error messages. What can I do to fix this?
• What are the hardware warranties for my Iris MX™ System and how do I make a warranty claim?

New In Version 2.3 1

• How can I create more elaborate MP4s?

New In Version 2.2 4

• Can I apply the same filters to multiple recordings?
• How do I activate a Harmonic Cursor in my Spectrum Plots?
• How do I calculate a Spectrum from only a portion of the Waveform?
• What if I do not want to amplify a recording when it is first opened?

New In Version 2.1 4

• What is the difference between "Move" and "Import/Export" when using Motion Explorer?
• How do I "Export" then "Import" files using Motion Explorer?
• How do I "Move" files using Motion Explorer?
• How do I add my existing data to Motion Explorer?

New In Version 2.0 13

• How can I reduce the size of an MP4 export? (Export length)
• My recording flashes bright and dim during analysis when I move the Motion Amplification® slider. What could be wrong?
• How can I add displacement/velocity measurements in an MP4?
• How do I rename RDI Technologies™ Data Files in the Motion Amplification® software?
• Can I export my data out of the Motion Amplification® software for additional analysis?

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New in Version 1.0 11

• How do I send Raw Video to a user who has RDI Technologies™ Motion Amplification® Software for Analysis?
• What is an ROI in Motion Amplification® lingo?
• What are the issues with connecting to a network?
• How many lines of resolution will I get from my recording?
• How do I measure displacement (velocity) in a recording?

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CableView 2

• How do I update or install my RDI Technologies™ CableView software?
• I'm getting a "Specified spreadsheet does not match Crown Castle format" error. What can I do?