How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Frequently Asked Questions (FAQ)
What is the Aperture ring and how do I use it?
Do you have information to help me schedule my own shipping of my Iris M™ system? (Information for freight forwarders)
Where can I find the details of my software licenses?
On how many devices may I install the RDI Technologies™ Iris M™ software?
RDI Technologies™ Acquisition Software vs. RDI Motion Amplification® Software vs. RDI Motion Explorer Software vs. RDI Motion Studio Software vs. Motion Monitor Software
View all 30
How do I update or install the software for my Iris M™, Iris MX™, or Iris CM™ Client System?
I get an error from one of the Motion Amplification® software applications that the "License is Expired." Is there anything I can do?
My RDI Technologies™ Software is misbehaving, displaying errors or closing unexpectedly is there anything I can do?
My acquisition system (Surface Book computer) will not power on, is there anything I can do?
View all 16
Where can I purchase a Modal Hammer to work with Modal Amplified™?
New in Version 3.5
When using the "Calculated" distance feature within the Distance Pushpin tool, where should I measure from to get the best Calculated distance?
Does adding "Noise Reduction" change my measured values?
Can I add, edit or sort columns in Motion Explorer?
How do I select 24 hour time or change my Number formatting?
New in Version 3.4
Do you have information to help me schedule my own shipping of my Iris M™ Traveler system? (Information for freight forwarders)
I just purchased the Traveler System or the Zoom Lens but cannot read the aperture or focal length numbers. What can I do?
How to set the Acquisition unit to Tablet mode to enable touch.
How do I add a custom lens to the drop down list?
How should I measure distance when using the Zoom Lens?
New in Version 3.2
How do I connect the Laser Tach to the Camera to take an "External Sync" recording?
Do I need to do anything special to use my New Feature (Iris MX™, High Speed Plugin, Iris M™ Tachometer, and Iris M Color Camera) for the first time?
New in Version 3.1
Updating Iris CM™ Camera Firmware
What are the hardware warranties for my Iris CM™ System and how do I make a warranty claim?
New in Version 3.0
How many users will the software license support?
What is the Motion Map and how do I use it?
Can I add the Motion Map to older recordings?
Can I capture, track and measure linear movement?
How do I add the Motion Vector arrows to my ROIs?
View all 8
New in Version 2.5
Can I make a measurement on a shaft or rotating component?
Can a recording taken in a previous version of software be used to make a Shaft Measurement?
How can I reduce the size of an MP4 export? (Video Format and Quality)
Can I see the phase difference between two ROIs in a recording?
Can I amplify multiple recordings at the same time?
View all 6
New in Version 2.4
Do I need to do anything special to use my Iris MX™ camera for the first time?
My Iris MX™ download is slow or generates error messages. What can I do to fix this?
Do you have information to help me schedule my own shipping of my Iris MX™ system? (Information for freight forwarders)
What are the hardware warranties for my Iris MX™ System and how do I make a warranty claim?
New In Version 2.3
How can I create more elaborate MP4s?
New In Version 2.2
Can I apply the same filters to multiple recordings?
How do I activate a Harmonic Cursor in my Spectrum Plots?
How do I calculate a Spectrum from only a portion of the Waveform?
What if I do not want to amplify a recording when it is first opened?
New In Version 2.1
What is the difference between "Move" and "Import/Export" when using Motion Explorer?
How do I "Export" then "Import" files using Motion Explorer?
How do I "Move" files using Motion Explorer?
How do I add my existing data to Motion Explorer?
New In Version 2.0
How can I reduce the size of an MP4 export? (Export length)
My recording flashes bright and dim during analysis when I move the Motion Amplification® slider. What could be wrong?
How can I add displacement/velocity measurements in an MP4?
How do I rename RDI Technologies™ Data Files in the Motion Amplification® software?
Can I export my data out of the Motion Amplification® software for additional analysis?
View all 13
New in Version 1.0
How do I send Raw Video to a user who has RDI Technologies™ Motion Amplification® Software for Analysis?
What is an ROI in Motion Amplification® lingo?
How many lines of resolution will I get from my recording?
What are the issues with connecting to a network?
How do I measure displacement (velocity) in a recording?
View all 11
How do I update or install my RDI Technologies™ CableView software?
I'm getting a "Specified spreadsheet does not match Crown Castle format" error. What can I do?