RDI Technologies
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
865.469.5821
Knowledge base
General
Replaced/Old/No Longer Relevant
0
Frequently Asked Questions (FAQ)
Getting Started
31
What is the Aperture ring and how do I use it?
Do you have information to help me schedule my own shipping of my Iris M™ system? (Information for freight forwarders)
Where can I find the details of my software licenses?
On how many devices may I install the RDI Technologies™ Iris M™ software?
RDI Technologies™ Acquisition Software, RDI Motion Amplification®, Motion Explorer™, RDI Motion Studio™, Motion Monitor™, Mission Explorer™, and Modal Amplified™ Applications Identified and Summarized
View all 31
General
18
How do I update or install the software for my Iris M™, Iris MX™, or Iris CM™ Client System?
Licensing Errors
My RDI Technologies™ Software is misbehaving, displaying errors or closing unexpectedly is there anything I can do?
I get an error from one of the Motion Amplification® software applications that the "License is Expired." Is there anything I can do?
My acquisition system (Surface Book computer) will not power on, is there anything I can do?
View all 18
New in Version 3.8
8
What kind of information can I expect the EDGE Camera to provide?
What is an Edge "Trigger"?
What is the maximum frequency (Fmax) you can measure with the Iris EDGE Camera?
What is the maximum number of Triggers I can add to an EDGE Device?
What are the POE Power Requirements for the Iris Edge™
View all 8
New in Version 3.7
7
How do I use the new Zoom Box Annotation?
How can I paste ROIs from one recording into another?
Can I add a label or name to an ROI?
How do I save and use a Master Slide in Motion Studio?
How many Zoom Boxes can I add to a Recording?
View all 7
Modal Amplified™
8
What kind of Modal Hammer can I purchase to work with Modal Amplified™?
Do I need to do anything special to use my Modal Amplified™ System for the first time?
How do I download the latest version of Modal Amplified™?
What do I connect where when using Modal Amplified™?
Why did my Modal Amplified™ system stop working?
View all 8
New in Version 3.6
0
New in Version 3.5
6
When using the "Calculated" distance feature within the Distance Pushpin tool, where should I measure from to get the best Calculated distance?
Does adding "Noise Reduction" change my measured values?
How do I select 24 hour time or change my Number formatting?
Can I add, edit or sort columns in Motion Explorer?
What do I need to do to use my Stereo Vision add on for the first time?
View all 6
New in Version 3.4
5
How should I measure distance when using the Zoom Lens?
Do you have information to help me schedule my own shipping of my Iris M™ Traveler system? (Information for freight forwarders)
I just purchased the Traveler System or the Zoom Lens but cannot read the aperture or focal length numbers. What can I do?
How do I add a custom lens to the drop down list?
How to set the Acquisition unit to Tablet mode to enable touch.
New in Version 3.2
4
How do I connect the Laser Tach to the Camera to take an "External Sync" recording?
Do I need to do anything special to use my New Feature (Iris MX™, High Speed Plugin, Iris M™ Tachometer, Iris M Color Camera, Modal Amplified™, Stereo Vision, and Iris Explorer™ (Spot® Payload)) for the first time?
How do I take the best recordings with the Iris M™ using the External Frame Sync feature?
What is the Slowest RPM I can record with the "External Sync" or "Shaft Inspection" Acquisition Types?
New in Version 3.1
2
Updating Iris CM™ Camera Firmware
What are the hardware warranties for my Iris CM™ System and how do I make a warranty claim?
New in Version 3.0
8
How many users will the software license support?
What is the Motion Map and how do I use it?
Can I capture, track and measure linear movement?
Can I add the Motion Map to older recordings?
How do I add the Motion Vector arrows to my ROIs?
View all 8
New in Version 2.6
3
Iris CM™ Troubleshooting Tips
What are the Login Credentials for my Iris CM™ or Iris Edge™?
How many cameras can I connect to my Iris CM™?
New in Version 2.5
6
Can I make a measurement on a shaft or rotating component?
Can a recording taken in a previous version of software be used to make a Shaft Measurement?
How can I reduce the size of an MP4 export? (Video Format and Quality)
Can I see the phase difference between two ROIs in a recording?
Can I amplify multiple recordings at the same time?
View all 6
New in Version 2.4
4
Do I need to do anything special to use my Iris MX™ camera for the first time?
Do you have information to help me schedule my own shipping of my Iris MX™ system? (Information for freight forwarders)
My Iris MX™ download is slow or generates error messages. What can I do to fix this?
What are the hardware warranties for my Iris MX™ System and how do I make a warranty claim?
New In Version 2.3
1
How can I create more elaborate MP4s?
New In Version 2.2
4
Can I apply the same filters to multiple recordings?
How do I activate a Harmonic Cursor in my Spectrum Plots?
How do I calculate a Spectrum from only a portion of the Waveform?
What if I do not want to amplify a recording when it is first opened?
New In Version 2.1
4
What is the difference between "Move" and "Import/Export" when using Motion Explorer?
How do I "Export" then "Import" files using Motion Explorer?
How do I "Move" files using Motion Explorer?
How do I add my existing data to Motion Explorer?
New In Version 2.0
13
How can I reduce the size of an MP4 export? (Export length)
Can I export my data out of the Motion Amplification® software for additional analysis?
How do I rename RDI Technologies™ Data Files in the Motion Amplification® software?
My recording flashes bright and dim during analysis when I move the Motion Amplification® slider. What could be wrong?
How can I add displacement/velocity measurements in an MP4?
View all 13
New in Version 1.0
11
How do I send Raw Video to a user who has RDI Technologies™ Motion Amplification® Software for Analysis?
What is an ROI in Motion Amplification® lingo?
What are the issues with connecting to a network?
How do I measure displacement (velocity) in a recording?
How many lines of resolution will I get from my recording?
View all 11
CableView
2
How do I update or install my RDI Technologies™ CableView software?
I'm getting a "Specified spreadsheet does not match Crown Castle format" error. What can I do?
Help Desk Software
by Freshdesk