How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Replaced/Old/No Longer Relevent
Frequently Asked Questions (FAQ)
Do you have information to help me schedule my own shipping of my Iris M™ system? (Information for freight forwarders)
On how many devices may I install the RDI Technologies™ Iris M™ software?
Where can I find the details of my software licenses?
RDI Technologies™ Acquisition Software vs. RDI Motion Amplification® Software vs. RDI Motion Explorer Software vs. RDI Motion Studio Software vs. Motion Monitor Software
What are the minimum computer requirements for installation of the Stand Alone Analysis Software?
See all 30 articles
How do I update or install the software for my Iris M™, Iris MX™, or Iris CM™ System?
I get an error from the Acquisition or Motion Amplification® software that the "License is Expired." Is there anything I can do?
My acquisition system (Surface Book computer) will not power on, is there anything I can do?
My RDI Technologies™ Software is misbehaving, is there anything I can do?
See all 13 articles
New in Version 3.0
How many users will the software license support?
Can I add the Motion Map to older recordings?
Can I capture, track and measure linear movement?
What is the Motion Map and how do I use it?
How do I add the Motion Vector arrows to my ROIs?
See all 7 articles
New in Version 2.5
Can I make a measurement on a shaft or rotating component?
Can a recording taken in a previous version of software be used to make a Shaft Measurement?
How can I reduce the size of an MP4 export? (Video Format and Quality)
Can I see the phase difference between two ROIs in a recording?
Can I amplify multiple recordings at the same time?
See all 6 articles
New in Version 2.4
Do I need to do anything special to use my Iris MX™ camera for the first time?
Do you have information to help me schedule my own shipping of my Iris MX™ system? (Information for freight forwarders)
My Iris MX™ download is slow or generates error messages. What can I do to fix this?
What are the hardware warranties for my Iris MX™ System and how do I make a warranty claim?
New In Version 2.3
How can I create more elaborate MP4s?
New In Version 2.2
Can I apply the same filters to multiple recordings?
What if I do not want to amplify a recording when it is first opened?
How do I calculate a Spectrum from only a portion of the Waveform?
How do I activate a Harmonic Cursor in my Spectrum Plots?
New In Version 2.1
What is the difference between "Move" and "Import/Export" when using Motion Explorer?
How do I "Export" then "Import" files using Motion Explorer?
How do I "Move" files using Motion Explorer?
How do I add my existing data to Motion Explorer?
New In Version 2.0
How can I reduce the size of an MP4 export? (Export length)
My recording flashes bright and dim during analysis when I move the Motion Amplification® slider. What could be wrong?
Can I export my data out of the Motion Amplification® software for additional analysis?
How can I add displacement/velocity measurements in an MP4?
What is the Fmax used during a video recording?
See all 13 articles
New in Version 1.0
How do I send Raw Video to a user who has RDI Technologies™ Motion Amplification® Software for Analysis?
What are the issues with connecting to a network?
How many lines of resolution will I get from my recording?
What is an ROI in Motion Amplification® lingo?
How do I measure displacement (velocity) in a recording?
See all 11 articles
How do I update or install my RDI Technologies™ CableView software?
I'm getting a "Specified spreadsheet does not match Crown Castle format" error. What can I do?
New in Version 3.1
Updating Iris M/CM Camera Firmware