When you receive your Iris MX camera, there are a few settings that need to be confirmed on your Acquisition Device (Surface Book computer). The first is that “Jumbo Packets” are enabled, the second is that the connection can pass through the firewall. Please follow the steps below to confirm, and change as necessary, these settings.

Enable Jumbo Packets/Frames:

If you have already connected your camera to the computer with the ethernet cable and adapter, you may receive the error message shown below. Click OK to close the window and continue following these instructions.

Make sure that the ethernet adapter is plugged into one of the USB ports on the computer.

Type “network” into the Cortana Search Bar on the bottom left-hand corner of the Taskbar

From the list, double-click on the “Network status” setting the “Network Status” window will appear

Left-click on the “Change adapter options” line and the “Network Connections” window will appear

Right-click on the “Ethernet X” connection and select “Properties” from the new pop-up menu. Each  Ethernet adapter will be assigned a number. Determine the specific number of the adapter that correlates to the one used with your Iris MX camera.

In the Ethernet X Properties window, while the “Client for Microsoft Networks” line is highlighted, click on the “Configure” button.

In the “Realtek USB GbE Family Controller Properties” window, click on the “Advanced” tab. From the left hand “Property” list, select “Jumbo Frame.” If the “Value” field on the right says anything but “9KB MTU” use the drop-down list to select “9KB MTU” and then click the “OK” button to save the changes close the window.

Close any remaining windows and continue as below.

Firewall Settings:

In the Cortana Search window in the bottom left-hand corner of the Taskbar, type “firewall”

Select “Check firewall status” from the list of items displayed and the “Windows Defender Firewall” window will appear. In the list on the left, select “Advanced Settings” to display the “Windows Defender Firewall with Advanced Security” window.

In the left-hand column, select “Inbound Rules” to display a new list.

Scroll down until you see “RDI_Acquisition” – NOTE – this list is alphabetical but with two different groupings. The RDI_Acquisition will typically appear in the top group, but check both as needed. Double-click on the top RDI_Acquisition line in the list to display the “RDI_Acquisition Properties” window.

In the “RDI_Acquisition Properties” window, select the “Advanced” tab. Make sure that all three of the top “Profiles” boxes are checked.

Click OK to close this window and repeat for the second listing of “RDI_Acquisition”. When you are finished, the entries should look like those shown below. Each entry in the list for “RDI_Acquisition” should say “Profile – All” and “Enabled – Yes”.

Close any open windows. Your computer is ready to use with the new Iris MX camera.

These instructions are duplicated in the attachment which is downloadable.