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Frequently Asked Questions (FAQ)
Do you have information to help me schedule my own shipping of my Iris M™ system? (Information for freight forwarders)
On how many devices may I install the RDI Technologies™ Iris M™ software?
Where can I find the details of my software licenses?
RDI Technologies™ Acquisition Software vs. RDI Motion Amplification® Software vs. RDI Motion Explorer Software vs. RDI Motion Studio Software vs. Motion Monitor Software
What are the minimum computer requirements for installation of the Stand Alone Analysis Software?
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How do I update or install the software for my Iris M™, Iris MX™, or Iris CM™ System?
I get an error from the Acquisition or Motion Amplification® software that the "License is Expired." Is there anything I can do?
My acquisition system (Surface Book computer) will not power on, is there anything I can do?
Why does playback in the Motion Amplification® Software seem slow?
See all 13 articles
New in Version 3.0
How many users will the software license support?
Can I capture, track and measure linear movement?
Can I add the Motion Map to older recordings?
How do I add the Motion Vector arrows to my ROIs?
What is the Motion Map and how do I use it?
See all 7 articles
New in Version 2.5
Can I make a measurement on a shaft or rotating component?
Can a recording taken in a previous version of software be used to make a Shaft Measurement?
How can I reduce the size of an MP4 export? (Video Format and Quality)
Can I see the phase difference between two ROIs in a recording?
Can I amplify multiple recordings at the same time?
See all 6 articles
New in Version 2.4
Do you have information to help me schedule my own shipping of my Iris MX™ system? (Information for freight forwarders)
Do I need to do anything special to use my Iris MX™ camera for the first time?
My Iris MX™ download is slow or generates error messages. What can I do to fix this?
What are the hardware warranties for my Iris MX™ System and how do I make a warranty claim?
New In Version 2.3
How can I create more elaborate MP4s?
New In Version 2.2
How do I calculate a Spectrum from only a portion of the Waveform?
What if I do not want to amplify a recording when it is first opened?
Can I apply the same filters to multiple recordings?
How do I activate a Harmonic Cursor in my Spectrum Plots?
New In Version 2.1
What is the difference between "Move" and "Import/Export" when using Motion Explorer?
How do I "Export" then "Import" files using Motion Explorer?
How do I "Move" files using Motion Explorer?
How do I add my existing data to Motion Explorer?
New In Version 2.0
How can I reduce the size of an MP4 export? (Export length)
My recording flashes bright and dim during analysis when I move the Motion Amplification® slider. What could be wrong?
Can I export my data out of the Motion Amplification® software for additional analysis?
What is the Fmax used during a video recording?
How can I add displacement/velocity measurements in an MP4?
See all 13 articles
New in Version 1.0
How do I send Raw Video to a user who has RDI Technologies™ Motion Amplification® Software for Analysis?
How many lines of resolution will I get from my recording?
What is an ROI in Motion Amplification® lingo?
What are the issues with connecting to a network?
How do I measure displacement (velocity) in a recording?
See all 11 articles
How do I update or install my RDI Technologies™ CableView software?
I'm getting a "Specified spreadsheet does not match Crown Castle format" error. What can I do?