General

How do I get on the Refresher Course notification list?
Please email your request to support@rdi-technologies.com and we will add you to the database. When refresher courses are available, you will be notified of...
Mon, 6 Apr, 2020 at 3:23 PM
Why do some questions have multiple answers?
As we get feedback from our customers, our Development Team implements new or improved features to improve your experience with Motion Amplification®. In th...
Mon, 30 Jan, 2023 at 8:27 AM
What can I do if my Iris M™ Acquisition software doesn't recognize the camera?
If the software doesn't recognize the camera or if it recognizes the camera as a USB 2.0 then you can try this. You may want to try the following st...
Thu, 14 May, 2020 at 2:40 PM
How do I find the License ID of my Software Installation?
1. Open the “RDI Motion Amplification” program. 2. Click the “Information” icon in the upper right-hand corner of the program. 3. From the Informat...
Thu, 22 Jul, 2021 at 1:20 PM
I get the error "Specified filename has one or more invalid characters." when trying to export data
If you're seeing this error: Please check your file name(s) for the following invalid characters. You'll have to use characters supported b...
Wed, 9 Mar, 2022 at 2:24 PM
How can I link my RDI Motion Explorer Tree to OneDrive?
These lessons are probably similar to Dropbox, GoogleDrive and other cloud storage programs, too. When creating your OneDrive account, take note of the ...
Tue, 10 Jan, 2023 at 4:59 PM