General

Why do some questions have multiple answers?
As we get feedback from our customers, our Development Team implements new or improved features to improve your experience with Motion Amplification®. In th...
Mon, 30 Jan, 2023 at 8:27 AM
What can I do if my Iris M™ Acquisition software doesn't recognize the camera?
If the software doesn't recognize the camera or if it recognizes the camera as a USB 2.0 then you can try this. You may want to try the following st...
Thu, 14 May, 2020 at 2:40 PM
How do I get on the Refresher Course notification list?
Please email your request to support@rdi-technologies.com and we will add you to the database. When refresher courses are available, you will be notified of...
Thu, 24 Aug, 2023 at 5:52 PM
How do I find the License ID of my Software Installation?
1. Open the “RDI Motion Amplification” program. 2. Click the “Information” icon in the upper right-hand corner of the program. 3. From the Informat...
Thu, 22 Jul, 2021 at 1:20 PM
How can I link my RDI Motion Explorer Tree to OneDrive?
These lessons are probably similar to Dropbox, GoogleDrive and other cloud storage programs, too. When creating your OneDrive account, take note of the ...
Tue, 10 Jan, 2023 at 4:59 PM
My Dell Rugged 5420 Blue screens while Stabilizing on battery power, what can I do?
To correct this behavior, follow these instructions.  1) Open the Device Manager and then open the Display Adapters section 2) The 5420 seems to hav...
Mon, 28 Aug, 2023 at 12:53 PM
I get the error "Specified filename has one or more invalid characters." when trying to export data
If you're seeing this error: Please check your file name(s) for the following invalid characters. You'll have to use characters supported b...
Wed, 9 Mar, 2022 at 2:24 PM
General Information Technology (IT) questions
Hardware What are the Hardware requirements for the Iris M™/Iris MX™/Iris CM™? RDI Technologies™ will supply an "Acquisition Device" with ...
Thu, 18 Apr, 2024 at 4:04 PM