How do I update or install the software for my Iris M™, Iris MX™, or Iris CM™ Client System?
Installing new software or updating your existing version will follow the same procedure as described below: READ THIS FIRST: 1. Before starting the...
Thu, 25 Apr, 2024 at 9:32 AM
Licensing Errors
There are several instances where you may be asked to enter your software license after the system has been running. First, make sure that the Acquisiti...
Wed, 13 Sep, 2023 at 8:57 AM
My RDI Technologies™ Software is misbehaving, displaying errors or closing unexpectedly is there anything I can do?
Sometimes, a setting in the software's configuration files will get stuck, mismatched, or just confused! When this happens, you may see strange behavior...
Fri, 14 Jan, 2022 at 8:19 AM
I get an error from one of the Motion Amplification® software applications that the "License is Expired." Is there anything I can do?
This will normally happen after you try to update from one version to another. In that case, if you do not have a current Software Support Agreement with RD...
Thu, 11 Nov, 2021 at 3:56 PM
My acquisition system (Surface Book computer) will not power on, is there anything I can do?
Typically, you will see the background lights on the keyboard illuminate but there will be nothing on the screen. You can try these steps: Press and hold ...
Fri, 3 Apr, 2020 at 9:50 AM
I have installed the Motion Amplification®program on a separate computer, but now I need to remove it and install it on another computer. How do I do this?
Please contact RDI Technologies™ directly. If you can provide the "License ID" of your installation, it will help speed up the process. The locati...
Wed, 8 Apr, 2020 at 3:51 PM
Why does playback in the Motion Amplification® Software seem slow?
Some of the features that may be running in the background can require computer processing resources. Things like the Orbits and Waveform displays get redra...
Mon, 30 Jan, 2023 at 8:38 AM
Can I record video on another camera and use it for Motion Amplification®?
No you cannot. The system is highly optimized for the camera and lenses originally supplied with the Iris M™ system.
Tue, 7 Apr, 2020 at 3:32 PM
How do I rename files in the Motion Explorer Software?
Renaming Folders, Assets, Collections or Recordings in Motion Explorer is very similar to renaming objects in Windows Explorer. You can either right-click o...
Tue, 7 Apr, 2020 at 2:38 PM
When I begin to record, the Recording Bar below the image begins to turn yellow. Why is this?
The yellow portion of the image is that part of the recording which is still stored in memory and has not been written to the Solid State Disc Drive (SSD) o...
Fri, 17 Apr, 2020 at 8:22 AM