Installing new software or updating your existing version will follow the same procedure as described below:


1. Before starting the installation process: Please be aware, your software support must be current. You can check your expiration date by following these instructions. If you have any questions about your software support please email

2. Please check the Microsoft BitLocker encryption setting on your computer BEFORE starting this process. If the BitLocker is turned ON and you do NOT have the key, you will lock up your hard drive and lose all of your data!!

Follow these instructions to check and disable the BitLocker if you do not intentionally have it turned on.

3. Click on the following link to download the software bundle you need to update or install

Software Installation Package for all Iris M, Iris MX, and Iris CM Installations

4. When the download has completed, open the Downloads folder

5. Right-click on the “” file and select “Extract All…”

6. Confirm the default extraction destination by clicking “Next”

7. Typically, the contents of the extracted folder will open when the extraction completes. If the software is on the computer that you want to update, please continue at Step 11.

-----------Optional steps if the update software cannot be downloaded on the computer that needs to be updated.------------

(Optional) 8. If the software is downloaded on one computer but you need to update another computer, copy the extracted "MA+v3.8.0+Install” folder to a USB device

(Optional) 9. Take the USB drive to the RDI Technologies™ Acquisition Device (or computer that needs to be updated)

(Optional) 10. Copy the “MA+v3.8.0+Install” folder to the desktop of the RDI Acquisition Device (or other computer) and open the “MA+v3.8.0+Install” folder on the computer you are updating

-----------Steps for ALL installations-----------

11. Right-click on the “setup.exe” file

12. Left-click on the “Run as administrator” action

13. Files downloaded from the internet will probably display the following caution message:

14. Click on the "More Info" link highlighted in Green below:

15. After you click the More Info link, you will see details about the publisher, it should read "RDI Technologies Inc". The "Run Anyway" button will appear. Click Run Anyway to begin the installation.

16. Follow the on-screen prompts to complete the software upgrade or installation


NOTE - The download contains the newest version available. In some cases the version references above may not exactly match the version in the download which will always be the newest version. In any case, the instructions remain the same regardless of the version that you download.

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