Frequently Asked Questions (FAQ)

How do I send Raw Video to a user who has RDI Motion Amplification Software for Analysis?
The original video is composed of an individual file and a folder which both have the same name. The file will end in .RDI and is recognized by the Motion A...
Thu, 9 May, 2019 at 2:21 PM
How do I extract Files from a Compressed (Zipped) Folder?
In order to save and replay Raw Video files from another location, all of the original files must be transferred and stored in the same location. There will...
Wed, 13 Sep, 2017 at 2:52 PM
How do I rename RDI Data Files in the Motion Amplification software?
RDI data files can consist of many different files and folders. Each recording stores a folder and a file on your computer which have the same name. The two...
Thu, 9 May, 2019 at 3:15 PM
How can I reduce the size of an MP4 export?
In some cases, where the motion is repetitive in nature, it may not be necessary or possible to export the entire video. To reduce the size of a Motion Ampl...
Fri, 10 Nov, 2017 at 4:13 PM
Why does playback in the Motion Amplification Software seem slow?
Some of the features that may be running in the background can require computer processing resources. Things like the Orbits and Waveform displays get redra...
Wed, 13 Sep, 2017 at 2:54 PM
How many computers may I install the RDI Iris M software on?
The Iris M System will come preloaded and licensed with both the Acquisition, Motion Amplification and Motion Explorer Software. There is a second Motion Am...
Mon, 29 Apr, 2019 at 2:24 PM
How do I get on the Refresher Course notification list?
Please email your request to support@rdi-technologies.com and we will add you to the database. When refresher courses are available, you will be notified of...
Wed, 13 Sep, 2017 at 2:35 PM
How do I get on the Software Release notification list?
Please email your request to support@rdi-technologies.com and we will add you to the database. When new versions of the Iris M software are released, you wi...
Thu, 14 Sep, 2017 at 9:13 AM
During video recording, I see inconsistent frame rates or the check mark/exclamation mark to the right of the Framerate (fps)/Fmax slider keeps flashing. Can I do anything to fix it?
In this case, the frame rate is too close to the edge of limitations of the camera's performance. If the red exclamation mark is coming and going and yo...
Wed, 13 Sep, 2017 at 2:49 PM
My recording flashes bright and dim during analysis when I move the Motion Amplification slider. What could be wrong?
When you record a video the "Lighting" selection will optimize the recording settings to reduce the flicker found in lighting supplied by Alternat...
Fri, 15 Sep, 2017 at 4:15 PM